Training Need Assessment:
There are three levels of need assessment: organizational analysis, task analysis and individual analysis. Organizational analysis should identify:
- Environmental impacts
- State of economy and the impact on operating costs
- Changing work force demographics and the need to address cultural or language barriers.
- Changing technology and automation
- Increasing global/world market places
- Political trends such as sexual harassment and workplace violence.
- Organizational goals (how effective is the organization in meeting its goals), resources available (money, facilities, materials on hand and current, available expertise within the organization).
- Climate and support for training (top management support, employee willingness to participate, responsibility for outcomes)
There are a variety of sources for collecting data for a task analysis:
- Job description - A narrative statement of the major activity involved in performing the job and the conditions under which these activities are performed.
- KSA analysis - A more detailed list of specified tasks for each job including knowledge, skills, attitutes and abilities required of incumbents.
- Performace standards. This is needed to identify performance discrepancies.
- Observe the job/sample the work
- Perform the job
- Job inventory questionaire
- Review literature about the job
- Ask questions about the job
- Analysis of operating problems
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